Costa d’Oro, established in 1968, operates in the food sector of vegetable oils
Costa d’Oro, established in 1968, operates in the food sector of vegetable oils, particularly olive oil, in both foreign and domestic markets, under its own brand as well as third-party brands.
On May 14, 2018, La Costa d’Oro became part of the Avril Group, adhering to the code of ethics and group policies. The reference documentation for these can be found in this Integrated Manual under section 0-Avril. This strategic move positions La Costa d’Oro to become the third-largest global group in the olive oil industry.
The company’s general guidelines are focused on the concepts of continuous improvement, both in terms of processes and performance. It is believed that only by operating within a framework of documented and shared rules can the company fulfill its mission.
The formulation and dissemination of the company’s “policy” are reinforced through the constant supervision of the management, viewing it as a tool that significantly contributes to the continuous development of the company. This includes achieving customer satisfaction and serving as an essential instrument for managing internal projects that bring about genuine technological innovation.
Costa d’Oro has decided to focus its attention on the health and safety of its workers and anyone operating within its production site, while also respecting the surrounding environment and social reality.
The company has implemented its management system in compliance with the OHSAS 18001 and SA8000 standards, seeking certification from third-party organizations. The Integrated Management System ensures the dissemination of policies and acts as a cohesive force among different departments, serving as an organizational engine and overseeing activities in support of management.
The policy, defined by the management, will regulate procedures and various processes and will always have common characteristics, including:
Furthermore, considering the company’s ongoing commitment to worker protection, La Costa d’Oro commits to:
Let us not forget the attention that La Costa d’Oro pays to its wide range of products, with particular emphasis on the selection of raw materials and ensuring safety while consistently meeting the requirements and expectations of all our customers.
It is essential to remember that La Costa d’Oro:
These commitments underscore La Costa d’Oro’s dedication to delivering genuine, safe, high-quality products while continuously striving for improvement, customer satisfaction, and ethical practices.
To make the level of our quality standard objective and understandable, Costa d’Oro made the decision in 1996 to obtain the endorsement of an external audit company that would make the reference model more explicit, oversee its implementation, and provide guidance for improvement over time.
Costa d’Oro was the first Italian company in the sector to be certified according to the ISO 9002 standard by the demanding and prestigious certification body, DNV (Det Norske Veritas).
In line with our principles, the company decided to certify its financial statements (despite no legal obligation) in the same year it obtained ISO certification (1996).
After achieving certification according to the ISO 9001:2000 standard, Costa D’Oro obtained certification according to the BRC (British Retail Consortium) standard, aiming to ensure compliance with the highest hygiene and sanitation standards, which have become essential to meet the expectations of increasingly discerning consumers.
With the certification of the food safety management system according to the UNI EN ISO 22000:2005 standard, Costa d’Oro further demonstrated the importance placed on the food safety of its products within the company.
In response to market demands, in October 2009, Costa d’Oro obtained certification according to the rigorous IFS (International Featured Standards), achieving the highest level. The most recent reference model for Costa d’Oro is the ISO 22005 standard. The company decided to align its management and traceability systems with the requirements of this standard to provide customers with product lines that combine quality with the assurance of control throughout the production chain, from olives to bottled products.
In 2018, the company made the decision to formalize its long-standing ethical commitment to respect towards customers/consumers, suppliers, and workers through SA8000 certification. This certification recognizes the dedication, professionalism, and loyalty of the employees, who have always been the true wealth of the company.
Since one of the main requirements of the mentioned standards is to identify and meet the needs and expectations of the active and potential customer base in the industry in which the company operates, the first activity to be carried out is to monitor market trends and consumer demands through business contacts and marketing analyses. This helps measure the level of satisfaction and set new objectives and standards.
To ensure customer satisfaction, employee well-being, and the attainment of appropriate quality while respecting the environment, the main activities will focus on ensuring the following:
The top management of the company and the quality management should provide objective evidence, even before formalizing it, to both customers and the company itself, demonstrating their commitment to achieving substantial quality in the organization and its products.
Quality also means maintaining and implementing an effective and adequate monitoring system for various business outcomes. It involves reviewing and implementing the quality program and objectives in line with the new market demands, customer needs, industry trends, and with the input from all company personnel, who should be educated and encouraged to participate.
Particular emphasis is placed on internal and external communication. To facilitate this, a communication manager has been appointed to coordinate the flow of information related to food safety.
The objectives outlined in this document will be translated into operational terms in the “Quality Objectives” document, issued annually and reviewed during management reviews.
